Refund & Cancellation Policy
Transparent terms for credit purchases and subscriptions
Last Updated: January 27, 2026
Important Notice
This refund policy applies to all credit purchases and subscription plans purchased through Payrista, LLC. By making a purchase, you agree to these terms.
Credit Top-Ups (Pay-As-You-Go)
7-Day Refund Window
You may request a full refund for unused credits within 7 days of purchase if:
- You have not used more than 10% of the purchased credits
- The purchase was made in error or you are unsatisfied with the service
- Technical issues prevented you from using the service as intended
No Refunds After 7 Days or Once Used
Credits that have been used or purchases older than 7 days are non-refundable. This is because credits represent consumed services and operational costs.
Subscription Plans (Unlimited)
Non-Refundable
All subscription plans are non-refundable once purchased. This includes monthly, quarterly, and annual plans. Once your subscription period begins, no refunds will be issued, regardless of usage.
You may cancel your subscription at any time, and it will expire at the end of your current billing period, but no refund for the remaining period will be issued.
Cancellation & Access
You may cancel your subscription at any time from your account dashboard:
- Monthly plans: Cancellation takes effect on your next billing date
- Quarterly plans: Cancellation takes effect on your next quarterly renewal date
- Annual plans: Cancellation takes effect on your next annual renewal date
- You retain full access until your current period expires
How to Request a Refund
Contact Support
To request a refund, please email us at: contact@payrista.io
Please include the following information in your request:
- Your registered email address
- Transaction ID or invoice number
- Reason for refund request
- Date of purchase
Processing Time: Refund requests are typically processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exceptional Circumstances
We understand that exceptional circumstances may arise. If you believe your situation warrants consideration outside of our standard policy (e.g., medical emergency, system outage, billing error), please contact our support team. We will review your case on an individual basis.
Cancellation of Subscriptions
You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period, and you will retain access until then.
Auto-Renewal: Subscriptions automatically renew unless you cancel before the renewal date. You will receive a reminder email 7 days before renewal.
No Refunds For
- All subscription plans (monthly, quarterly, annual) - completely non-refundable
- Credits already consumed or used for actions (e.g., payroll generated, employees created)
- Accounts suspended or terminated for violating our Terms of Service
- Third-party integration fees (e.g., Stripe processing fees)
- Downtime or service interruptions lasting less than 24 consecutive hours
- Services provided during the subscription period, regardless of cancellation reason
Contact Information
Payrista, LLC
Legal Entity: Payrista, LLC (Registered in Delaware, USA)
Operating Location: Philippines
Support Email: contact@payrista.io
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PHT
Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.